Contact Us

Thank you for your interest in Curated Selection of Teaware. We value every customer and are committed to providing you with timely and helpful support. Please find our contact information below.

Customer Support Email

For all inquiries including order status, product questions, shipping issues, returns, or wholesale requests, please email us at:

shopping@householdsitem.com

Our support team strives to respond to all emails within 1 to 2 business days (Monday through Friday, excluding major US public holidays). For faster assistance, please include your order number (if applicable) and a clear description of your question.

Our Business Address

MIDWEST TEA MERCHANTS LLC
554 CARPENTER ST
COLUMBUS, OH 43205
United States

Please note that this is our registered office address and not a retail showroom. Returns or exchanges cannot be processed in person at this address unless you have received prior return authorization from our customer support team. Always contact us first at shopping@householdsitem.com before sending any item back.

Online Contact Form

You may also reach us using the contact form available on our website at householdsitem.com. Navigate to the Contact Us page (or use the footer link) and fill in your name, email address, subject, and message. Submissions made through the form receive the same response time as direct emails.

Business Hours

Our customer support team operates on the following schedule (all times Eastern Time, USA):

  • Monday to Friday: 9:00 AM – 5:00 PM (ET)

  • Saturday and Sunday: Closed for email inquiries. Emails sent during weekends will be answered on the next business day.

We observe major US holidays including New Year‘s Day, Independence Day, Thanksgiving, and Christmas. During holiday periods, response times may be slightly extended.

Wholesale & Partnership Inquiries

If you are interested in carrying our curated teaware collection in your store or exploring collaboration opportunities, please email us with “Wholesale Inquiry” in the subject line to shopping@householdsitem.com. Include your business name, location, and a brief description of your interest.

Press & Media

For media kits, interview requests, or product reviews, please contact us at the same email address shopping@householdsitem.com with “Press Inquiry” in the subject line.

Order Assistance

Before contacting us, you may find answers to common questions in our Shipping Policy, Exchange & Return Policy, and Terms of Service available on householdsitem.com. These documents cover delivery timelines, return eligibility, payment methods, and privacy practices.

Important Notes

  • We do not offer phone support at this time. All communication is handled via email to ensure accurate record-keeping and efficient resolution.

  • Our website displays prices and processes transactions in Euros (EUR). For currency conversion or payment related questions, please refer to our Terms of Service or contact us.

  • For your security, never share sensitive payment information (such as credit card numbers or passwords) outside of our secure checkout process. Our team will never ask for your password.

We look forward to assisting you and thank you for being part of the Curated Selection of Teaware community.

Effective Date: April 10, 2026