Contact Us

Thank you for showing interest in MIDWEST TEA MERCHANTS. We hold every customer in high regard and are dedicated to offering prompt and effective support. Here's how you can reach us:

Customer Support Email

For any questions, such as order status, product details, shipping problems, returns, or wholesale requests, please get in touch with us via email:

mailto:shopping@householdsitem.com

Our support team aims to reply to all emails within 1 - 2 business days (from Monday to Friday, excluding major US public holidays). To get help faster, kindly include your order number (if applicable) and a clear explanation of your query.

Our Business Address

MIDWEST TEA MERCHANTS LLC
554 CARPENTER ST
COLUMBUS, OH 43205
United States

Please be aware that this is our registered office address and not a retail showroom. We cannot process returns or exchanges in person at this address unless you have obtained prior return authorization from our customer support team. Always contact us first at mailto:shopping@householdsitem.com before returning any item.

Online Contact Form

You can also contact us using the contact form on our website at householdsitem.com. Go to the Contact Us page (or use the link in the footer) and fill in your name, email address, subject, and message. Submissions through the form will receive the same response time as direct emails.

Business Hours

Our customer support team follows the schedule below (all times are Eastern Time, USA):

Monday to Friday: 9:00 AM – 5:00 PM (ET)

Saturday and Sunday: Closed for email inquiries. Emails sent on weekends will be answered on the next business day.

We observe major US holidays, including New Year’s Day, Independence Day, Thanksgiving, and Christmas. During holiday periods, response times may be slightly longer.

Wholesale & Partnership Inquiries

If you're interested in stocking our MIDWEST TEA MERCHANTS in your store or exploring collaboration opportunities, please email us with "Wholesale Inquiry" in the subject line to mailto:shopping@householdsitem.com. Include your business name, location, and a brief overview of your interest.

Press & Media

For media kits, interview requests, or product reviews, please contact us at the same email address mailto:shopping@householdsitem.com with "Press Inquiry" in the subject line.

Order Assistance

Before reaching out to us, you may find solutions to common questions in our Shipping Policy, Exchange & Return Policy, and Terms of Service on householdsitem.com. These documents cover delivery timelines, return eligibility, payment methods, and privacy practices.

Important Notes

Currently, we do not offer phone support. All communication is handled via email to ensure accurate record-keeping and efficient problem-solving.

For your security, never share sensitive payment information (such as credit card numbers or passwords) outside of our secure checkout process. Our team will never ask for your password.

We're looking forward to assisting you and thank you for being part of the MIDWEST TEA MERCHANTS community.

Effective Date: April 10, 2026